At El Arish Tropical Exotics we pride ourselves on our high quality plants. We guarantee that our plants will leave here in prime condition. In the event you are not satisfied with your purchase, this refund policy explains when we will give a refund. Please remember we ask for a mailing address as we send plants via eparcel. If you give us the wrong address we can not be help responsible so please check you address carefully. If you are clueless about growing the plants you've ordered we cannot be held responsible for their safety in your possession so research your plant selection closely before ordering.
You are entitled to return goods and ask for a refund, exchange if the goods you purchased:
- Are not the same as the description provided on the website.
- Do not do the job as you were led to believe. We do not refund the cost of postage/freight or paypal fees as they are costs incurred .
- We will need to see photos of the plants within 24 hours of arrival for you to recieve a refund. Plants will need to be still in their packaging so they can be returned to us. Do not pot the plants up and then contact us at a later date with your complaint.
- Plants will need to be posted back to use within 48 hrs as they are perishable.
YOU are not entitled to a refund if you: